Protecting our Tenants’ Money

Our membership of ARLA (Association of Residential Letting Agents) Protect provides us with client money protection insurance for both our landlords and tenants against any theft or misuse of their client money.

Client money is generally landlords’ rent payments and tenants’ deposits. It may also include money we hold for landlords to cover their damages and repairs. It is not a legal requirement for letting agents in England to take out Client Money Protection Insurance but it is now recognised as best industry practice for the conscientious and professional letting agent.

Clients using PhilipAlexander can have peace of mind that their money is safe and protected. A copy of our certificate of membership of the Client Money Protection Scheme can be viewed here. As a ARLA Propertymark member we follow their conduct and membership rules, details of which can be found here.